Services  procedure

 

If you are unsatisfied with any of our services or treatments, we are committed to addressing your concerns promptly.

 

Please follow our complaint procedure outlined below:

 

Discuss with Your Stylist/Therapist: If you are dissatisfied with a service or treatment, please speak directly with the qualified stylist or therapist who provided the service. They will listen to your concerns and strive to understand your perspective.

 

Complaint Procedure: While we do not offer refunds for services or treatments, we take all complaints seriously and will investigate your concerns promptly.

Our complaint procedure involves the following steps:

 

  • Share your concerns with your stylist/therapist, explaining the issues you've experienced.
  • Your stylist/therapist will document your concerns and initiate an internal review process.
  • Our team will work diligently to resolve the matter as quickly as possible.

 

Our commitment is to ensure that you leave the salon, satisfied with your

experience. We value your feedback and will take all necessary steps to address any issues you may encounter during your visit to our salon.

 

Complaints procedure

 

At K&E Pro Aesthetics Ltd, our primary goal is to ensure that every client leaves our salon happy with the services they have received. We understand that, occasionally, things may not go as expected. In such cases, we are committed to addressing and resolving any issues promptly.

 

Below is our procedure for bringing concerns to our attention:

 

  1. Immediate Communication:If you are not satisfied with the service you have received, please raise your concerns immediately with the Stylist/Therapist who provided the service. They will carefully listen to your feedback and take steps to correct any issues.
  2. Written Complaints:If the matter is not resolved to your satisfaction at the time of your visit, please submit a written complaint via email to kandeproaesthetics@gmail.com In your email, kindly provide as much detail as possible, including specifics about your treatment, the date and time of your appointment, and a clear description of your complaint.
  3. Complaint Assessment:Our team will thoroughly assess your written complaint and aim to respond to you within 48 hours of receiving it. We take your feedback seriously and will investigate and review the situation.
  4. Documented Resolution:We will document your complaint and take appropriate action to prevent a recurrence. Our objective is to address your concerns effectively and ensure your satisfaction.

 

Your feedback is invaluable to us, and we appreciate your proactive communication in resolving any issues.

 

Our aim is to provide an exceptional service to every client, and we will work diligently to uphold this standard.

 

Thank you for choosing K&E Pro Aesthetics Ltd.